Draper has done it again! Well, actually, you’ve done it again. For the third straight year, Draper has received three Stellar Service Awards from Residential Systems Magazine.
Each year, Residential Systems, one of the leading trade journals in the home theatre industry, accepts nominations from manufacturers in several categories, then asks their readers to vote on the best from a group of finalists.
We were thrilled to be finalists in three categories—Customer Service/General Communications, Sales/Marketing Support, and Web Portal—and even more thrilled to hear we’d been voted platinum award winners in each category! Platinum is the highest award level given.
This has been a big year for Draper in the awards department—our products have received something like 17 awards this year, and Optically Seamless TecVision alone was honored seven times. But these awards feel even more special, because they back up what we’ve been talking about throughout 2015, the Year of Draper: Even with all of our great products, it’s people who make the difference for Draper and our customers.Our customer service department (l-r): Jodi, Beverly, Tina, Carol, Lisa, and Debbie!
Customer Service/General Communications
Draper is famous for our friendly, well informed, helpful people, and their “can-help” attitude. We focus on ensuring a positive customer connection experience. We offer continuous training to keep everyone up to date on the latest product and industry developments. Our people work hard to ensure speedy response to calls; we monitor Live Chats on Draper’s website and are ready to answer questions; status and shipping info is available through our online Pro Portal; documentation for our products is available on our website, as are handy tools for selecting the right Draper solution. We offer dedicated, personal support for everything from solution design, to ordering, to shipping issues, to final installation and technical support. Whenever you call, we try to get you the same person! We still bend over backwards for our customers—if you hold the phone in the right place we’ll even scratch that hard-to-reach spot on your back!!
Sales and Marketing Support
Here’s the thing. When you’re 113 years old, people think you’re old-fashioned. But Draper is a leader in providing support where it’s needed today. Our comprehensive online screen selection tools allow the correct screen solution to be found based on any number of factors, including projector, light measurements, room layout, and content. We make our full offering of catalogs, white papers, case studies, flyers, and technical documents available for quick and easy access via our website (but will mail something if you want it). Draper believes in continuous training to keep dealers and our sales staff up to date on the latest product/industry developments. We work through social media to keep in touch with dealers, distributors, and end users, and provide free social media content for dealers to use. We may even dinosaur-sit* or feed your kids* (or vice versa*). *Offer may not apply to anyone at all.
Best Web Portal
Draper was the first screen manufacturer to design an adaptive and responsive website. www.draperinc.com is a one-stop shop, with easily accessible Information from photos to pricing to technical documentation to blog posts with the latest company news. Draper makes continuous updates and upgrades. Draper’s site is mobile friendly and home to many tools, including the most advanced apps available to help choose the right viewing surface, the correct screen size based on projector and other criteria, and the right projector lift. Draper’s Pro Portal offers even more advanced tools, including our Projection Planner, which helps you design a projection system to the ANSI PISCR standard. The portal also has dealer pricing and allows dealers to obtain accurate freight quotes and track order status. Our Continuing Education section offers case studies, white papers, and online AIA and CTS certification classes.
A final note on these Stellar Service Awards. Although they came from a residential-focused magazine, we think the reasons behind our winning them are just as relevant to our other AV customers, and to our window shade and gym equipment customers, as well. Many of the same folks in the photos above work to provide stellar service for all our product lines, and the philosophy of taking care of the customer is shared throughout our organization.
We believe that working with a manufacturer should be a positive experience—even when the situation may not be positive. And we appreciate this recognition of that.
For a complete listing of all the winners, click here.