Once a product has been shipped, the manufacturer sees it as finished. After all, that’s what we do—we make stuff. When it’s done, we’re done.
For our customers, however, this is just the beginning. Now comes the hard part—getting installation scheduled and completed—and in the past, except for phone support, you were more or less on your own.
That’s no longer the case.
In this installment of the “Did You Know?” blog series we will discuss how Draper® can help with the installation process.
Our goal is to ensure the display, screen, or lift provides you with the best AV experience possible. Making sure it is installed correctly and on time without additional cost is an important part of creating that experience. It takes proper communication and lots of planning.
Our AV and AV Mounts & Structures project managers start planning early in the process. They gather every detail of the installation location, timing, and logistical constraints and they use that information to create and put into place a plan to ensure a successful installation.
Throughout the design and manufacturing process, Draper project managers coordinate with our manufacturing planning team to ensure the product is shipped on time and will arrive on site prior to the scheduled installation date (s). Also, during this planning phase, the project managers bring together our installation team, the dealer, and the facility owner to guarantee that everyone understands their responsibilities and review each party’s Statement-Of-Work prior to the Draper installation team arriving on site. This close communication eliminates any confusion about roles and responsibilities for key tasks leading up to and during installation and the finger pointing and labor cost overruns caused by missed details or misunderstandings.
The project isn’t over until our customers say it’s over, so we have established a comprehensive project close out and sign off to be completed before our techs leave the site. This helps prevent call backs to the site and costly labor overruns.
It is also important to be clear and communicative about pricing. We keep it simple by charging a flat rate fee for each day a tech is on site regardless of location throughout the United States. That flat rate includes all travel and incidental expenses, so there won’t be any surprises when you get the bill.
We can also provide LED panel installation and commissioning to coincide with the mount installation on a case-by-case basis, and we are able to provide installation labor for locations that require union skillsets. Draper offers installation services for all our AV products, including the Foundation®, almost anywhere in North America. We also provide international installation services on a limited basis.
To learn more about our installation services, please reach out to your Draper representative.